Maintaining composure during rough times or difficult moments can be quite difficult and trying for anyone at any position in a company. Especially as a business owner or executive, keeping your cool and working through those issues can often be a troublesome prospect and one that we don’t really like to think about. When you are in charge of a business or even just a branch of a business there rests a lot of responsibility and ownership on you to truly address the issues at hand and so do something about them though. Sometimes, whether we like it or not, we need to stand up to these situations and actually do something about them.
So what do you do when things get rough amongst your employees and tensions start to run hot? What do you do in the face of confrontation and internal turmoil? How do you address your employees when they are creating problems with each other? What is the best way to approach these issues and difficulties? I’ve included in this article some of the successful actions that I’ve found to be workable in this endeavor.
Working Through Confrontation with Your Employees
I’ve seen some pretty tough times come up in my own businesses. I own several drug and alcohol rehabilitation programs, so my employees experience incredibly rewarding moments and very stressful ones too, sometimes in the same day, and definitely in the same week. As a result, I’ve had a lot of first-hand experience stepping in on conflicts between employees. Here’s what I’ve learned:
- First of all, there is rarely a “right person” and a “wrong person” in any given confrontation. Rarely. In fact, more often than not I’ve noticed that in most conflicts between employees both sides are at fault in some way. Keep this in mind and try not to take sides in any trouble area.
- Keep your own composure. Don’t lose your own cool. Stay calm and present yourself as a beacon of sanity and conformity. Be relaxed yet firm, and don’t allow yourself, in turn, to be overly confrontational or argumentative.
- Be kind, but be firm, and make your judgment and discipline of your employees absolute. You can’t afford to allow turmoil and confrontation to fester on your business or area, so make sure this gets squashed pretty decisively and quickly too, before it gets out of hand and creates more problems elsewhere.
- Don’t allow your opinions or your decisions regarding your employees to be altered by your own considerations about the employees involved. Treat them totally equally and with a fair amount of discretion and a willingness to hear both sides of their disgruntlement before you decide what to do about it all.
- Be sure that your decisions regarding the situation are not squandered. Your rule needs to be the law in your company or division. If you decree that certain employees need to do or not do certain things to avoid a recurrence of the issue, then make sure that your decisions actually get enforced and that they stay enforced.
- People often make a bigger deal about employee confrontation than they perhaps need to. People get into disagreements and they argue about them and have various problems all of the time. It happens in the business world too. Address these situations once they come up, but there’s no reason to blow them out of proportion or to make a big production out of it when it doesn’t warrant that reaction.
You will be far happier in your business or area if you do your part to really address and handle conflict, turmoil, and upsets amongst your employees as soon as they occur. Tackle the subject matter sooner rather than later and your business and your team will all do better as a result of this approach.Chaos, Conflicts, How Business Leaders Can Maintain Composure During Office Chaos